Rebecca L. Morgan

Rebecca Morgan, CSP, CMC, TWCCTW Secretary
Rebecca is an international speaker, trainer and consultant specializing in creating innovative solutions for workplace effectiveness challenges. She’s appeared on 60 Minutes, Oprah, the Wall Street Journal, National Public Radio and USA Today as well as international media like Singapore’s Straits Times, the Malaysian Star, and the Brunei Times.
Rebecca is the bestselling author of 25 books, including Calming Upset Customers, Grow Your Key Talent, Remarkable Customer Service … and Disservice and Professional Selling.
She is an exemplary trusted resource who partners with her clients to accomplish high ROI on their key-talent development projects. Her customized presentations are thought-provoking, highly interactive, and full of immediately usable ideas. She knows what works. Since 1980 she’s transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.
In addition to serving on the TWCCTW board, she’s the founder of Books For Treats, a non-profit that focuses on enabling communities and individuals to give books instead of candy at Halloween.


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